QBIS Warranty
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QBIS Warranty · Software for brands and service centers

Warranty management software.
From serial to claim settlement.

E-warranty by serial, repair tickets, SLAs, spare parts and authorized service centers on one system.

Start free 10-day trial Book a demo
250+ businesses such as Ferroli, Akito, Paramax, Fujiluxury and Smartlink run on QBIS Warranty.

QBIS Warranty is built for

Tech brandsTVs, appliances HVAC, coolingAir-con, fridges Kitchen brandsDishwashers, hobs Service centersClaims, settlement Service chainsMulti-site dispatch DistributorsSell-out by serial Retail chainsIn-store activation B2B equipmentProject warranty
Warranty Warranty tickets, SLAs E-warranty by serial Service centers, spare parts Technician app, e-signature
Your service center
Search or run a command…Ctrl K
3
JD
Jane DoeWarranty Director
One case moving through QBIS WarrantyTracking in real time
1Fault report
2Intake
3Dispatch
4Repair
5Handover
6Settlement
TB
Tom Baker · Ha DongZalo OA · 20 Jun · 10:52
Warranty claim
My Akito air-con shows error E1. Is it still under warranty?
Please send me the serial number on the unit label.
SN AK26-0481-8821
Covered until 14 Feb 2027 · routed to Ha Dong centerautomatic
TK
Ticket Y260620004 · AKITO AIN-9C32Ha Dong center · 20 Jun 11:09 · 48h SLA
Intake
CheckResult
Coverage8 months leftPass
EligibilityComponent faultPass
Due back22 Jun · 11:00
Condition and label photos saved to the ticketTaken by the tech on the app
3 photos
Zalo confirmation sent to Tom with a progress linkautomatic
DP
Dispatch Y260620004Anna Lee · Ha Dong center · 6 techs
Awaiting parts
Tech Linh Tran takes the case · 21 Jun, AMOn 3 cases, 2 slots free
Assigned
Indoor unit PCB requested for AIN-9C32Center out of stock, sourced from brand warehouse
Pending
TECLinh Tran
PCBControl board
WHBrand stock
VANTo center
Approve part issue✓ Approved · Anna Lee · 10:40
RP
Repair 21 Jun · Y260620004Tech Linh Tran · app · started 09:15
In repair
48h SLA · 28h used 20h left
Repair checklist · 5/6 steps test run left
PCB replaced, R32 recharged, old part photographedReturned to brand warehouse
Done 15:30
Parts $37 · labor $6Brand pays the center
$43
HO
Handover · 21 Jun · 16:4018h earlier than promised · signed on the app
Returned
Ha Dong center → Tom's home · 6 km
Cooling test passed, Tom e-signs on deliverySigned handover record sent on Zalo
Signed
Rated 5/5 · new PCB has a 6-month warrantyAdded to serial record AK26-0481-8821
5/5
ST
June settlement · Ha Dong centerBrand accounting · 30 Jun · synced to MISA
Complete
Warranty cases42✓ 39 within SLA
Paid to center$1,390parts $1,140
SLA on time95%3 cases late
Repair labor and tech KPI bonus posted to payrollLinh Tran 18 cases · SLA bonus $58
Automatic
Needs your action 3
Approve ticket Y260620004In warranty · AKITO AIN-9C32
11:15
Approve PCB issue AIN-9C32Brand warehouse → Ha Dong center · $27
10:20
Approve case cost $43Y260620004 · Ha Dong center · tech Linh
15:35
Warranty this month
80%
10 of 12 authorized centers settled2 centers awaiting parts reconciliation
Cases within SLA 95%
Serials activated 8,420 / 10,000
Warranty costs approved $16.5k / $19.2k
Serial-based e-warranty

Customers scan a QR code to activate, and staff look up warranty details in seconds.

Serial tracking from goods receipt to sale and activation.
An SLA-driven warranty process

Each case has one ticket from intake to return, with reminders before deadlines are missed.

iOS and Android app: condition photos, customer sign-off.
Authorized service centers

Progress, SLA and parts stock for every center on one screen, with fast monthly settlement.

Technician pay and KPIs from tickets, MISA integration.
Ready to scale your network

From one warranty desk to hundreds of centers nationwide on one system.

Connected to QBIS Sales, DMS, HRM and the QBIS ecosystem.
Features

Every warranty task, one platform.

01
Intake and repair Day 1
TicketSLAQCHandover
02
E-warranty Day 1
QRSerialLookupActivation
03
Warranty desk Day 1
AssignTechsProgressCases
04
Authorized center network
CentersSLACostsReconcile
05
Warranty spare parts
StockIssueSupplyRecover
06
Automated customer care
ZaloSMSRemindersReviews
07
Paid service desk
QuotesFeesOOWMargin
08
Multichannel returns
ReturnsCODE-commerceStock
QBIS platform capabilities

Whatever you need, QBIS has it.

Missing a feature? Just tell us.

New request · Warranty director
Warranty cost by center this quarter, parts and labor split, flag repeat repairs over 5%.
QBISBuilt from tickets and center settlements. Preview below.
CenterCasesCostRepeat
Ha Dong128$3,9402.3%
Cau Giay96$2,8506.3%

Repetitive work? Let virtual staff do it.

Virtual staff · today
WR
Warranty reminders12 customers reminded on Zalo, 4 booked
Running
PR
Parts reconciliation12 centers, 3 lines off, $76 deducted
Awaiting approval
CS
Customer survey104/119 replies, 4.8/5, 2 complaints
Done
Compare

Industry-deep, never generic.

QBIS WarrantyTypical warranty softwareTypical e-warranty tools
Repair tickets, warranty, SLAIn depth, full workflowBasicLookup only
Authorized center networkCentral, SLA, settlementNoNo
E-warranty by serialQR, lookup, lifecycle trackingNoYes
Costs, tech and center KPIsAuto per ticket and centerBasicNo
Brand-specific workflowsBuilt to orderNoNo
Care, multichannel returnsMarketplaces, Zalo, SMS, CODNoNo
Pricing

Cost-effective, free trial.

Starter
$190/year
5 users · about $16 a month, billed annually
  • Repair and warranty workflow
  • Spare parts inventory
  • Daily, monthly warranty reports
  • Customer care via Zalo, SMS
Start free trial
Most popular
Growth
$285/year
10 users · about $24 a month, billed annually
  • Everything in Starter
  • Authorized center management
  • Payroll, commissions, live KPIs
  • Consolidated multi-center reports
Start free trial
Pro
$665/year
20 users · about $55 a month, billed annually
  • Everything in Growth
  • Multi-branch, central dashboard
  • Multi-level permissions
  • Electronic warranty
Start free trial

More than 20 users: ask for a quote.

Customers

Brands choose QBIS Warranty.

Forza Vietnam kitchen appliances
Forza VietnamNationwide kitchen appliance distributor

Every Forza kitchen appliance has a serial, a QR scan activates the warranty, and cases close in 24 to 48 hours.

10,000+serials activated for e-warranty
24–48hto close a warranty case end to end
Texgio Vietnam dishwashers
Texgio VietnamNationwide dishwasher distributor

Texgio dishwashers sell through dealers nationwide: which serial, who sold it and which center repaired it, all in plain view.

63provinces with outlets and service centers
200+dealers and authorized centers on one system
Hanet service center
HanetAI cameras, service center chain

Hanet runs its AI camera service centers on one platform: where each case is and whether it missed SLA, at a glance.

10+service centers run as one
100%of repairs visible across the chain

"Settling with our authorized centers used to take a whole week. Now it takes a few clicks. With nearly 100 centers nationwide, we still control every case and every part."

Ms. ThảoWarranty Director, Paramax · paramax.vn
250+distribution and retail businesses
100,000+serials tracked for e-warranty
24–48hto close a warranty case end to end
95%of customers renew after year one

More customer stories

Grow faster with QBIS Warranty.

Free 10-day trial, or book a demo on your own tickets. Hotline +84 24 7306 8956.

Start free trial Book a demo

Every question, answered.

Who is QBIS Warranty for?
Electronics, home appliance and HVAC brands and distributors with authorized centers, and chains that sell and repair, from the 5-user Starter plan.
Can QBIS Warranty track products after they ship to market?
Yes. Each serial is tracked from goods receipt through sell-in and sell-out to activation, so the brand knows where units are and whether they sold.
Are repairs, e-warranty and customer care in the same software?
Yes. Repair tickets, e-warranty activation and Zalo or SMS notifications all sit on one serial record.
Do customers sign off after the repair?
Yes. The customer e-signs on the app to confirm they got the unit back, and the ticket keeps the signature, which limits disputes.
Can technicians update progress from their phones?
Yes. On the iOS and Android app, technicians update progress, photograph the unit's condition and close tickets on site, synced instantly.

What do you need to manage? There is a product for it!

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