VIEN
Start free trial
Book a demo Start free trial
QBIS platform capability · Omnichannel chat

Every chat channel in one inbox.
Each customer gets a 360 profile.

Zalo OA, Facebook, website, hotline and internal chat land in one inbox, linked to customer profiles, orders and warranty.

Start free 10-day trial Book a demo
One inbox for the whole company, on the same platform as QBIS POS, Sales, Tour and Hotel, used by 300+ businesses.
How it works

One screen instead of many tabs.

No more Zalo in one tab, Facebook in another, Excel in a third.

Omnichannel inbox: internal, Facebook and Zalo in one place.

  • Unanswered chats in red, owner named
  • Alert when a customer waits over 5 minutes
  • See who is holding too many chats
app.qbis.vn/chat · 4 pending
Anna LeeIs order 130626001 in the system yet?
Internal
Facebook customerIs this still under warranty?
Facebook · 2 new
Virtual assistantAnswered 12 customers after hours, 2 need a person
Virtual staff
Tom BakerQuote for the enterprise plan
Zalo OA
FacebookZalo OAWebsiteTelegramEmailHotlineOTAInternal

Customer 360: the chat sits next to orders and warranty.

  • Orders, warranty and balance shown at once
  • Reply suggested from the warranty record
  • Staff edit it, then press send
Linh Tran · Facebook · VIP customer for 3 years
Orders123 this year
Warranty1active
Satisfaction4.8★6 ratings
Linh Tran · FacebookIs this still under warranty?
Suggested from the warranty record: valid until Dec 2026automatic
Your device is covered until Dec 2026. I'll send someone to pick it up for you.
Features

An inbox wired to real data.

The first three work from day one, switch on the rest as the team grows.

01
Unified inbox Day 1

Every channel in one list, newest on top, no customer missed.

Zalo·Facebook·Website·Telegram
02
Customer 360 profile Day 1

Open a chat to see what they bought, what they owe, what they've asked.

Orders·Warranty·Balance·History
03
Internal chat Day 1

Discuss by order or ticket, hand a customer chat to a technician.

Groups·By ticket·Handoff·Reminders
04
Tickets and assignment

Requests become tickets with an owner and deadline, reminders when late.

Tickets·Assign·SLA·Escalate
05
Orders from the chat

Customer confirms in chat, you raise the order, no retyping the address.

Order·Booking·Warranty·Serial
06
Templates and broadcasts

Canned replies per situation, ZNS and SMS order confirmations, reminders.

Templates·ZNS·SMS·Scripts
07
Virtual staff on chat

After hours, it answers prices, stock and warranty dates from real data.

Off-hours·Price·Stock·Handoff
08
Speed and satisfaction

Response time and CSAT by channel and agent, shown next to revenue.

Response·Resolution·CSAT·Channel
Workflow

From message to happy customer.

Step 1Intake

Every channel lands in one inbox, auto-tagged as pricing, warranty or complaint.

Step 2Match the 360 profile

Spots returning customers by phone number and shows orders, warranty and balance.

Step 3Assign and suggest

The chat goes to the right person, the system drafts a reply, staff edit and send.

Step 4Reply, measure CSAT

The customer rates the chat, and response time and CSAT go into the profile and team report.

Who uses it

One screen for every role.

01

Customer service agents

Answer every channel from one screen and raise orders right in the chat.

Inbox360 profile
02

Customer service leads

Assign chats, get alerts on long waits, see each agent's quality in numbers.

AssignmentSLA
03

Tech, warehouse, delivery

Get handed-off chats with the serial and warranty record, reply in internal chat.

HandoffTickets
04

Business owners

See response time and CSAT by channel next to revenue, and which channels bring orders.

DashboardCSAT

Get started with the QBIS inbox.

Try it free for 10 days, or book a demo on real conversations. Hotline +84 24 7306 8956.

Start free trial Book a demo

Every question, answered.

Which channels does the QBIS omnichannel inbox connect?
Zalo OA, Facebook Messenger and page comments, website live chat, Telegram, email, hotline, OTAs and internal chat. Other channels on request.
If a customer writes on Facebook today and on Zalo tomorrow, does QBIS know it is the same person?
Yes. Through the same phone number, or one manual merge, both channels share one profile and the history reads as one thread.
Can I use omnichannel chat without other QBIS products?
Yes. When you add QBIS POS, Sales, Tour or Hotel, orders, bookings and warranty records link to the conversation automatically.
Can I control what virtual staff tell customers?
You choose: drafts staff send with one click, or auto-replies on price, stock and warranty after hours. Every reply is logged and can go to a person.
Is customer conversation data safe?
Conversations are stored on the QBIS cloud in Vietnam, with per-staff permissions and an action log. Customer data is never sold.